FAQs

1. How long does shipping take?

Delivery usually takes 3–15 business days worldwide, depending on your location and product availability.

2. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email to monitor your package in real-time.

3. Can I cancel my order?

Orders can be canceled within 12 hours of purchase. After that, it may already be processed for shipping.

4. What is your return policy?

We accept returns within 15 days of delivery for unused and unopened products. Please see our Return Policy for details.

5. What if my order arrives damaged?

Contact us immediately at rescueo.store@hotmail.com with photos, and we’ll arrange a replacement or refund right away.

6. Do you ship internationally?

Yes — we proudly offer worldwide shipping at no extra cost.

7. How can I contact you?

You can reach us anytime at rescueo.store@hotmail.com, and our support team will respond within 24–48 hours.